Help Center
Find answers to common questions about setting up and managing your AI chatbot.
Getting Started
How do I create my first chatbot?
After signing up, head to your dashboard and click "New Bot." Give your bot a name, choose a persona and tone, set your brand colors, and write a welcome message. Your bot is ready to use in under two minutes — no coding required.
How do I add the chatbot to my website?
Go to your bot's settings page and copy the one-line embed script. Paste it just before the closing </body> tag on any page of your website. The widget will appear automatically for all visitors on that page.
What AI models are available?
Chatonbo supports multiple leading AI providers including OpenAI GPT-5.2 (default), Anthropic Claude, and Google Gemini. You can select your preferred model in each bot's settings to match your accuracy and speed requirements.
How does the knowledge base work?
You can train your bot by adding URLs, uploading PDF or Word documents, or creating FAQ question-and-answer pairs directly in the dashboard. Chatonbo automatically processes and indexes this content so your bot can reference it in conversations.
Can I customize the chatbot's appearance?
Yes. You can fully customize the widget's colors, avatar, welcome message, position, and branding to match your website. Business and Enterprise plans also let you remove the Chatonbo watermark for a fully white-labeled experience.
How do I test my chatbot before going live?
Use the built-in chat preview in your dashboard to test conversations in real time. You can refine the bot's system prompt, adjust knowledge sources, and verify lead capture before embedding the widget on your live site.
Billing & Plans
What's included in the free plan?
The free plan includes 1 chatbot, 250 conversations per month, up to 3 knowledge sources, lead capture, and 50 MB of file storage. No credit card is required and the plan never expires.
How do I upgrade my plan?
Go to Settings in your dashboard and select "Billing." Choose the plan that fits your needs and complete the payment. Your new limits take effect immediately and are prorated for the current billing cycle.
What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely through our payment provider. For Enterprise plans, we can also arrange invoicing and bank transfers.
Can I cancel anytime?
Absolutely. You can downgrade or cancel your subscription at any time from your billing settings. Your current plan features remain active until the end of the billing period, and you will not be charged again.
Do unused conversations roll over?
Monthly conversation quotas reset at the start of each billing cycle and do not roll over. However, bonus conversations earned through our referral program are permanent and never expire.
Technical
Does the chatbot work on mobile?
Yes. The Chatonbo widget is fully responsive and works seamlessly on all screen sizes including phones and tablets. It automatically adapts its layout to provide a great experience on any device.
Can I use the chatbot on multiple websites?
Yes. Depending on your plan, you can deploy your bots across multiple domains. The Free plan supports 2 domains, Pro supports 3, and Business and Enterprise plans support additional domains for broader coverage.
How do I connect to my CRM?
Chatonbo integrates with popular CRMs like Zendesk, Zoho, HubSpot, and Slack through webhooks. Set up your webhook URL in your bot settings, and captured leads are automatically pushed to your CRM in real time.
What is a webhook and how do I set one up?
A webhook is an automated HTTP notification sent to your server or a third-party service whenever an event occurs, such as a new lead being captured. Configure your webhook URL under Settings in the dashboard, and Chatonbo will POST event data to that URL instantly.
Does the chatbot support RTL languages like Hebrew?
Yes. Chatonbo fully supports right-to-left (RTL) languages including Hebrew and Arabic. The widget automatically detects the text direction and adjusts the layout accordingly so conversations display correctly.
Security & Privacy
Is my data secure?
Yes. All data is transmitted over HTTPS with TLS encryption. API access requires authenticated Bearer tokens, and every query is scoped to your account to ensure strict tenant isolation.
Is Chatonbo GDPR compliant?
Yes. Chatonbo is designed with GDPR compliance in mind. We only collect data necessary for chatbot functionality, provide data export and deletion capabilities, and display a cookie consent banner as required.
Where is data stored?
Your conversation data and knowledge base content are stored in secure PostgreSQL databases hosted in Europe. Uploaded files are stored in Wasabi S3 (EU-Central region) and served privately through our API proxy.
Can I delete conversation data?
Yes. You can delete individual conversations or bulk-clear conversation history from your dashboard at any time. Once deleted, the data is permanently removed from our servers and cannot be recovered.
Still need help?
Our support team is here for you. Reach out via email and we'll get back to you as soon as possible.