Connect Chatonbo to Zapier
Automate your chatbot workflows and connect Chatonbo to 5,000+ apps. Route leads to your CRM, send email notifications, log conversations to Google Sheets, and more — without writing a single line of code. Used by businesses worldwide, from startups in New York to agencies in London and e-commerce brands in Tel Aviv.
What does the Zapier integration do?
Zapier acts as a bridge between Chatonbo and thousands of other applications. When your chatbot captures a lead or a conversation ends, Chatonbo sends a webhook event that Zapier catches and forwards to any app you choose — Google Sheets, HubSpot, Mailchimp, Slack, Salesforce, and more.
5,000+ Apps
Connect to virtually any tool your team already uses.
Zero Code
Set up automations with a visual drag-and-drop builder.
Real-Time
Events fire instantly when leads are captured or conversations end.
Prerequisites
- A Chatonbo account with webhooks enabled (available on Pro, Business, and Enterprise plans)
- A Zapier account (free tier works for basic Zaps)
- At least one bot created in your Chatonbo dashboard
Step-by-step setup guide
Follow these seven steps to connect Chatonbo to Zapier and start automating your chatbot workflows.
Set up a webhook in Chatonbo
Log in to your Chatonbo dashboard and navigate to the bot you want to connect. Go to Bot Settings > Integrations > Webhooks. Enable the webhook toggle. You will see the webhook configuration panel where you can enter an endpoint URL. Keep this tab open — you will paste the Zapier URL here in a later step.
Create a new Zap in Zapier
Open zapier.com and log in to your account. Click the "Create Zap" button in the top-left corner. This opens the Zap editor where you will configure your trigger (Chatonbo webhook) and action (the app you want to send data to).
Choose "Webhooks by Zapier" as trigger
In the trigger step, search for "Webhooks by Zapier" and select it. For the trigger event, choose "Catch Hook". This tells Zapier to listen for incoming HTTP POST requests — which is exactly what Chatonbo sends when a lead is captured or a conversation ends. You can optionally set a child key to filter specific fields, but for most setups you can leave it blank.
Copy the Zapier webhook URL
After selecting Catch Hook, Zapier generates a unique webhook URL that looks like https://hooks.zapier.com/hooks/catch/123456/abcdef/. Copy this URL to your clipboard. This is the endpoint where Chatonbo will send event data every time a lead is captured or a conversation finishes.
Paste the webhook URL in Chatonbo
Switch back to your Chatonbo dashboard. In the webhook settings panel (from Step 1), paste the Zapier webhook URL into the Endpoint URL field. Select which events you want to send — typically new_lead and conversation_ended. Click Save to activate the connection.
Test the connection
Go back to Zapier and click "Test trigger". Then open your chatbot widget on your website and send a test message. Share an email address in the conversation to trigger a lead capture event. Zapier should detect the incoming webhook and display the payload data — including the lead name, email, phone, bot ID, and conversation summary. If the test succeeds, you are ready to set up your action.
Set up your action
Now choose what happens when Chatonbo sends data. Click the Action step in Zapier and pick your destination app. Popular choices include Google Sheets (log every lead in a spreadsheet), Gmail (send a notification email to your sales team), HubSpot (create a new contact), or Slack (post an alert to a channel). Map the webhook fields — like lead email, name, phone, and conversation summary — to the corresponding fields in your action app. Turn on your Zap and you are done.
Popular Zapier automations
Here are the most common workflows businesses set up with Chatonbo and Zapier. Teams in New York, London, Sydney, and Berlin use these every day.
Leads to Google Sheets
Automatically log every chatbot lead — name, email, phone, page URL, and conversation summary — into a Google Sheets spreadsheet. Perfect for teams that track leads in spreadsheets before qualifying them.
New Lead Email Notification
Send an instant email to your sales team the moment a visitor shares their contact details with the chatbot. Include the full conversation context so reps can follow up with personalized outreach.
CRM Contact Sync
Create or update contacts in HubSpot, Salesforce, Pipedrive, or Zoho CRM whenever Chatonbo captures a lead. Map custom fields like source page, bot name, and conversation topics.
Slack Channel Alerts
Post a formatted message to a Slack channel whenever a high-intent lead is captured. Include the visitor name, email, and a link to the full conversation in your Chatonbo dashboard.
Frequently asked questions
Do I need a paid Zapier plan to connect Chatonbo?
No. Zapier's free plan supports up to 100 tasks per month with single-step Zaps. For multi-step workflows or higher volume, you will need a paid Zapier plan. Chatonbo's webhook feature is available on Pro, Business, and Enterprise plans.
What data does Chatonbo send to Zapier?
Chatonbo sends a JSON payload containing the event type (new_lead, new_conversation, conversation_ended), lead details (name, email, phone), bot ID, conversation ID, page URL, conversation summary, and a timestamp. You can map any of these fields in your Zapier action.
Can I connect multiple bots to different Zaps?
Yes. Each bot in Chatonbo has its own webhook settings. You can configure different Zapier webhook URLs for each bot, sending data to different workflows. For example, your sales bot can send leads to HubSpot while your support bot creates Zendesk tickets.
Is the connection secure?
Yes. Chatonbo sends webhooks over HTTPS only, ensuring data is encrypted in transit. Zapier webhook URLs are unique and unguessable. For additional security, you can verify webhook signatures on your end to confirm the payload originated from Chatonbo.
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